General information about the website and what CreativeStockImages offers
1. How can I contact CreativeStockImages?
2. What does "royalty-free" mean?
3. Are the Premium Web Images available at 300dpi?
4. How do you protect the privacy of the information I submit to you?
5. How do I remove my name from the CreativeStockImages email promotions list?
6. What is a Cookie?
7. Does my browser need to accept cookies?
8. How does your licensing work, exactly?
9. What is a model release?
10.If I can't get an image to download, what other options do I have?
11. Downloading Tips?
12. Failed Downloads?

How can I contact CreativeStockImages?Top
Click contact us in the left navigation area on any page.

What does "royalty-free" mean?
Royalty-free pricing is based solely on the size of the product you need, not the specific use. You don't have to pay any additional fees on a use-by-use. Once you purchase a royalty-free product, you may use it multiple times for multiple projects without paying additional fees. Royalty-free images offer creative professionals an alternative to right-managed imagery -- without sacrificing quality or creativity. Royalty-free products provide a solution for every budget, with few usage restrictions. Once you pay the fee for a royalty-free product, you can use the images as frequently and creatively as you'd like. (Pornographic, defamatory, libelous or otherwise unlawful use of any image is, of course, prohibited.) Top

Are the Premium Web Images available at 300dpi?
Not in the Premium Web Images category. The Premium Web Images are all at a resolution of 72dpi and do not include the 300dpi resolution images found elsewhere within this site.
If you require any of the Premium Web Images at 300dpi then you can find them by doing a searching for the image number i.e.: (PT00204) this will produce two images, one from the Premium Web Images. You will see that one of the two has a higher price, this is where you will get your 300dpi image from. Top

How do you protect the privacy of the information I submit to you?
We don't sell, share or divulge your personal information, including your email address, with other companies. For a complete overview of how we protect your information, read our Privacy Policy. Top

How do I remove my name from the CreativeStockImages email promotions list?
When you register, you have the option of informing us that you do not wish to receive email notices from CreativeStockImages . In addition, if you decide at any time to opt out of our email list, there are four ways you can let us know you'd like to be removed:
Click the reply button on any email from us and type 'Remove' in the subject line. Change your email preferences online by rolling over 'my account' and selecting 'edit my account' bottom right button. After selecting the box that says OPTIONS 'unsubscribe', scroll down and click 'Continue'. Email support(at)creativestockimages(dot)co(dot)uk (be sure to include the email address you wish to have removed in the body of the email). Contact CreativeStockImages and ask to be removed from our list. Whichever way you choose, as soon as we get the word from you, we'll remove you from the list. Top

What is a Cookie?
A unique string of letters and numbers that the web server stores in a file on your hard drive. This method is used by web designers to track visitors to a website so the visitors don't have to enter the same information every time they go to a new page or revisit a site. For example, web designers use cookies to keep track of purchases a visitor wants to make while shopping through a web catalog. Cookies may work through a single visit to a website, such as when tracking a shopping trip, or may be set to work through multiple sessions when a visitor returns to the site. Top

Does my browser need to accept cookies?
Yes. The creativestockimages.co.uk website requires a browser that is enabled to accept cookies. Top

How does your licensing work, exactly?
Read our license agreements for details on our comping and product licenses. If you have questions, email license(at)creativestockimages(dot)co(dot)uk. Top

What is a model release?
A model release is a signed release by the person(s) depicted in an image. In the release the person depicted in the image gives consent for his or her likeness to be used for commercial purposes -- including advertising, publishing, promotion, etc. (as set forth in the release). Top

If I can't get an image to download, what other options do I have?
If you're having trouble downloading an image, you can contact us for assistance. Top

Tips for downloading

Always follow our download instructions.
Important note for 75MB, 48MB, 28MB and 10MB files: Most of our images are compressed for download. If opened in your browser window, these images will decompress to their full size onscreen. This can cause 'out of memory' errors and slower downloads. To avoid errors and slow downloads, save the files directly to disk by following our download instructions. Otherwise, you can still save the image to disk by choosing 'Save As...' from the File menu after the image displays completely onscreen. You can change the application your browser associates with JPEG images by going to 'Applications' in your browser's preferences. You can download multiple images at the same time, but doing so will probably increase your overall download time. You can rename an image before downloading, or keep it the same. Save files directly to your desktop for easy reference. Top

Failed downloads
If your image download fails for some reason, please do not re-purchase that product. All image purchases are available for re-downloading from the History page. To access them, roll over 'my account' and select 'history' button. Royalty-free images are always available for re-download unless they have been removed from the collection. For help with failed downloads, please contact Creative Stock Images. Top